Terms and Conditions and Site Ownership
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Cooke & Co Legal Information, Terms of Use and Website Ownership
This page sets out the legal notices governing the use of the Cooke & Co website and interactions with Cooke & Co Estate Agents.
By accessing or using this website you agree to the terms set out below.
Company Ownership and Trading Structure
Cooke & Co Estate Agents and Cooke & Co Estate and Letting Agents operate under the direction of Mr Damien Cooke.
The Margate / Cliftonville and Ramsgate offices operate through:
Cooke & Co (Thanet) Limited
147 Northdown Road
Cliftonville
Margate
Kent CT9 2QY
Company Number: 09219361
VAT Number: 200 2230 96
The Broadstairs office operates through:
Pagedales Limited trading as Cooke & Co Estate Agents
Registered Office: 147 Northdown Road, Cliftonville, Kent CT9 2QY
Company Number: 2875434
VAT Number: 640 4600 74
Pagedales Limited operates using the Cooke & Co trading style under licence from Mr Damien Cooke.
Intellectual Property Rights
The following are protected intellectual property owned solely by Mr Damien Cooke:
Cooke & Co Estate Agents brand name
Cooke & Co Estate Agents and Letting Agents
The slogan A Move in the Right Direction
The slogan Come Live by the Sea
The Exceptional Homes brand
The Cooke & Co key and house logo
The domain names cookeandco.com and cookeandco.co.uk are also owned and controlled by Cooke & Co.
All website content including photographs, floorplans, videos, drone footage, graphics, articles, guides and marketing materials are protected by copyright.
No content from this site may be copied, reproduced or distributed without written permission.
Use of This Website
This website is provided for general information purposes only.
Whilst reasonable care is taken to ensure accuracy, Cooke & Co makes no guarantee that information is complete, current or suitable for your circumstances.
The information on this site does not constitute legal, financial or property advice.
Before making any property related decisions you should seek independent professional advice from qualified advisers.
Property Marketing Information
Property descriptions, floorplans, photographs and marketing materials are provided as a guide only.
They do not form part of any offer or contract.
Prospective purchasers must satisfy themselves as to the accuracy of all information through inspection and through their solicitors.
Cooke & Co accepts no responsibility for reliance placed upon marketing materials.
Property Viewings and Risk Notice
Property viewings are undertaken entirely at the visitor's own risk.
Properties are privately owned environments and may contain hazards typical of residential buildings.
These may include steps, uneven flooring, steep staircases, building works, pets, garden hazards, decorative features or maintenance issues.
Cooke & Co cannot accept liability for accidents, injuries, loss or damage occurring during property viewings.
Visitors must exercise reasonable care when inspecting properties.
Children must be supervised at all times.
Third Party Behaviour Disclaimer
During property viewings or visits, other parties may be present including owners, tenants, contractors or other viewers.
Cooke & Co cannot control the behaviour of third parties and accepts no liability for their actions.
Visitors should conduct themselves responsibly and respect the property and occupants.
Staff Safety and Lone Working
Cooke & Co operates strict staff safety procedures.
Negotiators regularly undertake property viewings alone and are trained in safe working practices.
Cooke & Co reserves the right to cancel or terminate viewings where safety concerns arise.
Aggressive, abusive or threatening behaviour towards staff will not be tolerated.
Client Transport Policy
For safety and insurance reasons Cooke & Co staff do not transport clients in company or personal vehicles.
Clients must arrange their own transport to and from property viewings.
Email Communication
Emails sent to or from Cooke & Co may be automatically scanned for viruses or unacceptable content.
However Cooke & Co gives no warranty that email communications will be free from harmful components.
Email communications are confidential and intended only for the recipient.
If received in error please notify the sender and delete the email.
Online Messaging and AI Systems
Cooke & Co may communicate with clients through website chat systems, Facebook Messenger and other messaging platforms.
Automated tools and AI chat systems may be used to gather initial information or assist enquiries.
Communications through these systems are subject to the same terms as email communications.
Social Media
Cooke & Co maintains social media accounts on platforms including Facebook, Instagram, LinkedIn, X, YouTube and TikTok.
Opinions expressed on social media represent the views of the individual posting unless confirmed by an authorised company representative.
External Links
This website may contain links to external websites.
Cooke & Co has no control over external content and accepts no responsibility for third party websites.
Online Tools and Guides
Calculators, guides and articles provided on this website are intended for general guidance only.
They should not be relied upon for legal, financial or property decisions.
Data Protection
Cooke & Co processes personal data in accordance with UK data protection legislation including:
UK General Data Protection Regulation
Data Protection Act
Further information is available in our Privacy Policy.
Professional Standards
Cooke & Co operates in accordance with recognised professional standards including:
The Property Ombudsman Scheme
Propertymark (NAEA and ARLA)
Relevant consumer protection legislation including the Consumer Protection from Unfair Trading Regulations.
Limitation of Liability
To the fullest extent permitted by law Cooke & Co shall not be liable for any loss or damage arising from use of this website.
This includes indirect or consequential loss.
Nothing in these terms excludes liability for death or personal injury caused by negligence.
Website Availability
Access to the website is provided on a temporary basis.
Cooke & Co reserves the right to modify, suspend or withdraw website access without notice.
Competitions and Promotions
From time to time Cooke & Co may run competitions or promotions.
These will be governed by specific promotional terms published at the time.
Jurisdiction
These terms are governed by English law.
The courts of England and Wales shall have jurisdiction over any dispute.
Changes to These Terms
Cooke & Co reserves the right to amend these terms from time to time.
The version in force at the time of website use will apply.
Contact
If you have any questions regarding these terms please contact:
Damien Cooke
Founder and Managing Director
Email: damien@cookeandco.com
Last updated 13 April 2026
