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Website Terms and Conditions of use

Full Terms and Conditions website use including, site ownership details, competition rules, copyright and intellectual property.

Terms and Conditions and Site Ownership

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Cooke & Co Legal Information, Terms of Use and Website Ownership

This page sets out the legal notices governing the use of the Cooke & Co website and interactions with Cooke & Co Estate Agents.

By accessing or using this website you agree to the terms set out below.

Company Ownership and Trading Structure

Cooke & Co Estate Agents and Cooke & Co Estate and Letting Agents operate under the direction of Mr Damien Cooke.

The Margate / Cliftonville and Ramsgate offices operate through:

Cooke & Co (Thanet) Limited
147 Northdown Road
Cliftonville
Margate
Kent CT9 2QY
Company Number: 09219361
VAT Number: 200 2230 96

The Broadstairs office operates through:

Pagedales Limited trading as Cooke & Co Estate Agents
Registered Office: 147 Northdown Road, Cliftonville, Kent CT9 2QY
Company Number: 2875434
VAT Number: 640 4600 74

Pagedales Limited operates using the Cooke & Co trading style under licence from Mr Damien Cooke.

Intellectual Property Rights

The following are protected intellectual property owned solely by Mr Damien Cooke:

Cooke & Co Estate Agents brand name

Cooke & Co Estate Agents and Letting Agents

The slogan A Move in the Right Direction

The slogan Come Live by the Sea

The Exceptional Homes brand

The Cooke & Co key and house logo

The domain names cookeandco.com and cookeandco.co.uk are also owned and controlled by Cooke & Co.

All website content including photographs, floorplans, videos, drone footage, graphics, articles, guides and marketing materials are protected by copyright.

No content from this site may be copied, reproduced or distributed without written permission.

Use of This Website

This website is provided for general information purposes only.

Whilst reasonable care is taken to ensure accuracy, Cooke & Co makes no guarantee that information is complete, current or suitable for your circumstances.

The information on this site does not constitute legal, financial or property advice.

Before making any property related decisions you should seek independent professional advice from qualified advisers.

Property Marketing Information

Property descriptions, floorplans, photographs and marketing materials are provided as a guide only.

They do not form part of any offer or contract.

Prospective purchasers must satisfy themselves as to the accuracy of all information through inspection and through their solicitors.

Cooke & Co accepts no responsibility for reliance placed upon marketing materials.

Property Viewings and Risk Notice

Property viewings are undertaken entirely at the visitor's own risk.

Properties are privately owned environments and may contain hazards typical of residential buildings.

These may include steps, uneven flooring, steep staircases, building works, pets, garden hazards, decorative features or maintenance issues.

Cooke & Co cannot accept liability for accidents, injuries, loss or damage occurring during property viewings.

Visitors must exercise reasonable care when inspecting properties.

Children must be supervised at all times.

Third Party Behaviour Disclaimer

During property viewings or visits, other parties may be present including owners, tenants, contractors or other viewers.

Cooke & Co cannot control the behaviour of third parties and accepts no liability for their actions.

Visitors should conduct themselves responsibly and respect the property and occupants.

Staff Safety and Lone Working

Cooke & Co operates strict staff safety procedures.

Negotiators regularly undertake property viewings alone and are trained in safe working practices.

Cooke & Co reserves the right to cancel or terminate viewings where safety concerns arise.

Aggressive, abusive or threatening behaviour towards staff will not be tolerated.

Client Transport Policy

For safety and insurance reasons Cooke & Co staff do not transport clients in company or personal vehicles.

Clients must arrange their own transport to and from property viewings.

Email Communication

Emails sent to or from Cooke & Co may be automatically scanned for viruses or unacceptable content.

However Cooke & Co gives no warranty that email communications will be free from harmful components.

Email communications are confidential and intended only for the recipient.

If received in error please notify the sender and delete the email.

Online Messaging and AI Systems

Cooke & Co may communicate with clients through website chat systems, Facebook Messenger and other messaging platforms.

Automated tools and AI chat systems may be used to gather initial information or assist enquiries.

Communications through these systems are subject to the same terms as email communications.

Social Media

Cooke & Co maintains social media accounts on platforms including Facebook, Instagram, LinkedIn, X, YouTube and TikTok.

Opinions expressed on social media represent the views of the individual posting unless confirmed by an authorised company representative.

External Links

This website may contain links to external websites.

Cooke & Co has no control over external content and accepts no responsibility for third party websites.

Online Tools and Guides

Calculators, guides and articles provided on this website are intended for general guidance only.

They should not be relied upon for legal, financial or property decisions.

Data Protection

Cooke & Co processes personal data in accordance with UK data protection legislation including:

UK General Data Protection Regulation

Data Protection Act

Further information is available in our Privacy Policy.

Professional Standards

Cooke & Co operates in accordance with recognised professional standards including:

The Property Ombudsman Scheme

Propertymark (NAEA and ARLA)

Relevant consumer protection legislation including the Consumer Protection from Unfair Trading Regulations.

Limitation of Liability

To the fullest extent permitted by law Cooke & Co shall not be liable for any loss or damage arising from use of this website.

This includes indirect or consequential loss.

Nothing in these terms excludes liability for death or personal injury caused by negligence.

Website Availability

Access to the website is provided on a temporary basis.

Cooke & Co reserves the right to modify, suspend or withdraw website access without notice.

Competitions and Promotions

From time to time Cooke & Co may run competitions or promotions.

These will be governed by specific promotional terms published at the time.

Jurisdiction

These terms are governed by English law.

The courts of England and Wales shall have jurisdiction over any dispute.

Changes to These Terms

Cooke & Co reserves the right to amend these terms from time to time.

The version in force at the time of website use will apply.

Contact

If you have any questions regarding these terms please contact:

Damien Cooke
Founder and Managing Director
Email: damien@cookeandco.com

Last updated 13 April 2026



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Frequently asked questions

Have a read through. You may find the answer quicker than you think.

Do Cooke and Co accept unemployed tenants?
Yes. Although you will need a Guarantor and will need to pay the referencing and holding fees as normal. You are also responsible for the rent and Deposit and Cooke & Co do not accept the council bond scheme as payment for deposits. The agreement is with you and your Guarantor personally for the whole time you reside at the property under the terms of a tenancy and not from whoever provides you with benefit assistance. You and your Guarantor are responsible for the rent, costs and damage caused by breaches of the tenancy until you have vacated.
How long do I have to have been employed to be a tenant?
To be accepted by Cooke & Co as a tenant, you must have been in full time employment with the same company for a period of at least 6 months or more.
I'm just about to start a new job?
Then you will need a Guarantor. This is someone who has been in full time employment for 6 months or more and who knows and trusts you enough to agree to pay your rent for you if you are unable to do so i.e. a parent, friend, relative or an employer.
When is Rent Due?
Rent is usually paid per calendar month in advance. The payments shall be made to Cooke & Co. When calculating your expenses please remember to take into account all utilities you will also have to pay, on top of the rent due. Remember when calculating rent payments you always pay for the month that you will be living at the property before that period starts so you don't get this back at the end of the tenancy.
What about these online / hybrid agents I see on television? They are so much cheaper?
There is always a reason why a service is cheaper. Online agents do have there place, especially in places where prices are over a million pounds for a standard property. That being said you often have to pay upfront fees regardless of selling success ,there can be catches and lots of extra fees you never get back. There may be a credit agreement to sign and you pay for optional extras like accompanied viewings. In addition you have to organise everything yourself and the sale can be difficult to progress which is often where the most skill is needed. Please ask us is you have any concerns or questions.
I feel your price was fair and correct but other agents say I can get more for my property
We remember this is your home/property. We offer you a realistic guide price but are happy to listen and discuss your thoughts and feelings with you. If you want us to try for more then we are happy, within reason, to put the property on the market and really try to get the best price for you. We often find that certain agents will overvalue properties just to get them on the market and 'sign you up up' on a long sole agency agreement. Once locked in you will find they constantly demanding and badger you to make reductions. This wastes your time, is stressful and will often ends up with you achieving less than the original valuation from another agent. At Cooke & Co we prefer to give you an honest and realistic market appraisal to being with so you can base your plans on this. We will always try to get the best price for your property as we act for you.
In their words

What our clients say

★★★★★ 5.0 overall
★★★★★
“I can highly recommend Cooke & Co. Vicki, Rachel, Sarah and all the other team members we dealt with were so helpful and supportive in our house sale/purchase. Communication was excellent throughout and they really helped the whol...”
Fiona ParrySeller
★★★★★
“Really pleased with the service provided by Cooke and co in selling my flat… they responded quickly to my requests and questions and Vicki Field was really helpful throughout the legal process ensuring everyone worked together to ...”
Isy GwytherSeller
★★★★★
“Absolutely brilliant. The team guided me through the buying process with care and a great deal of patience. Can't fault them one bit. Ease of reaching staff Very easy”
Alice HewittBuyer
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