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Report a repair
For Cooke & Co tenants. Takes about two minutes.
Step 1 of 4

Let's find your home

So we can send this to the right team.

Matches appear as you type, for example CT10 1QU or 52 Harbour Parade.

Step 2 of 4

What's wrong?

Pick the closest category.

TipChoosing the closest category helps us route this to the right tradesperson first time. Pick "Something else" if nothing quite fits.
Category

Choose the closest match

This decides what advice and questions we show next.

Issue

Details & photos

Step 4 of 4

Quick check first
Have you already called the office about this?
Has a contractor attended before for this issue?
Can you smell gas?Leave the property immediately, then call the National Grid Gas Emergency Service on 0800 111 999. Do the same for sparks, exposed wiring, or no water or heating in freezing weather, and choose Emergency above either way.

By submitting you agree to our privacy policy. Your details go only to the Cooke & Co lettings team and the contractor who attends.

Thanks, we've got it

Your report has been emailed to our Thanet Lettings team.

Ref

What happens next: the team reviews every report, arranges a suitable contractor, and calls or emails you directly to confirm a time. If you haven't heard back within your expected window, call us on 01843 234771 quoting your reference above.

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