Welcome to Your New Home with Cooke & Co
At Cooke & Co, we understand that moving into a new rental property is more than just a transaction; it's the beginning of a new chapter. With over 30 years of experience in property management, you are in safe hands. We are here not only to manage properties but to guide and support you throughout your tenancy. If you ever face any issues or find yourself in financial difficulties, please don't hesitate to reach out. Keeping open communication can help us inform the landlord and find ways to assist you.
Things to Do:
- Enjoy Your Home: Treat the property as your own home and enjoy living in it. Personalise your space within the terms of your agreement to make it feel like home.
- Keep Us Informed: Should your personal circumstances change, let us know. We're here to support you.
- Understand Your Agreement: Familiarise yourself with your tenancy agreement. If anything is unclear, we're here to clarify.
- Inventory Check: Ensure you review the inventory carefully upon moving in. Report any discrepancies in writing within 7 days.
- Communicate Maintenance Issues: Should you encounter any maintenance issues, report them promptly. For clarity, provide written reports with photos where possible.
- Manage Your Finances: Pay your rent on time. If you're facing financial difficulties, contact us early so we can work together on a solution.
- Respect Neighbours: Be considerate of your neighbours to maintain a pleasant community for everyone.
- Insure Your Belongings: It's wise to have contents insurance for your personal items as they are not covered by the landlord's insurance.
- Follow Move-Out Procedures: When it's time to move out, adhere to the agreed procedures for a smooth transition.
Things Not to Do:
- Avoid Unauthorised Changes: Don't make alterations or redecorate without prior consent from Cooke & Co.
- No Unapproved Guests: Long-term guests should only stay with approval to ensure compliance with your tenancy agreement.
- Respect Property Restrictions: Whether it's a no-smoking policy or pet restrictions, adhering to these rules is crucial.
- Avoid Illegal Activities: Engaging in illegal activities on the premises is strictly prohibited and will result in serious consequences.
- Don't Ignore Communication: If we reach out for property-related matters, timely responses are appreciated.
- Locks and Security: Changing locks without approval is not permitted. If granted, provide a set of keys to Cooke & Co.
- Utility Responsibilities: Ensure you're aware of your obligations regarding utility bills and council tax, and that accounts are set up in your name from the start of tenancy.
Remember: Your comfort, safety, and satisfaction as a tenant are paramount to us at Cooke & Co. We pride ourselves on our transparent communication, efficient service, and commitment to your well-being. Whether it's a maintenance issue, financial concern, or just a general query about your tenancy, our door is always open. Together, we can ensure your tenancy is enjoyable and stress-free.
