Recognised for Outstanding Lettings Service
Cooke & Co recognised in The British Property Awards for Lettings
Cooke & Co's lettings team, covering Margate, Ramsgate, Broadstairs and the wider Thanet area, were proud to be recognised by The British Property Awards for the quality of service delivered to landlords and tenants.
While awards are always appreciated, what matters most to us is maintaining the same high standards year after year. As we move through 2026 and beyond, our team continues to work hard to provide the professional service, advice and support that our clients expect.
Recognition for Customer Service
The British Property Awards judging panel highlighted the strong performance of Cooke & Co throughout their independent assessment process, which focuses heavily on customer service standards.
Damien Cooke commented at the time:
"This was a real achievement for our team who work extremely hard to provide landlords and tenants with the level of service they deserve. Their experience, training and local knowledge help ensure that clients receive clear advice and dependable support throughout the lettings process."
The award reflected the consistent effort made by the team to maintain high standards in communication, professionalism and service delivery.
Continuing the Same Commitment Today
Property markets, legislation and tenant expectations have changed significantly over the years, particularly with the major reforms affecting the private rented sector in England from 2026. Despite these changes, the core values of Cooke & Co remain the same.
Our focus continues to be on:
- Providing honest and realistic advice
- Delivering strong communication between landlords and tenants
- Maintaining organised and compliant property management procedures
- Supporting landlords through the changing legal landscape
- Offering tenants a professional and respectful service
These principles are what helped the team earn recognition for their service and continue to guide the way we operate today.
About The British Property Awards
The British Property Awards provide estate and letting agents across the United Kingdom with an opportunity to measure the service they provide against their local, regional and national competition.
The awards are independently judged and focus primarily on customer service. Judges assess estate and letting agents using a wide range of criteria designed to reflect real customer experience.
The judging process involves mystery shopping agents across multiple scenarios and communication channels in order to gain a balanced overview of how each business operates.
How the Awards Are Judged
- Independent judging process
- Over 25 detailed service criteria
- Assessment of agents across the local marketplace
- Mystery shopping to evaluate real customer experience
- Recognition for agencies that go the extra mile for their clients
The judging process aims to highlight agents who demonstrate strong service levels consistently rather than relying on self nomination or paid entry.
Working Hard for Our Clients
At Cooke & Co we remain extremely proud of our team and the work they continue to do for landlords, tenants, buyers and sellers across Thanet.
The recognition from The British Property Awards reflects the same philosophy that has guided the business since it was founded in 1992 — delivering dependable service, honest advice and a professional approach to property.
As the property market and legislation continue to evolve, particularly with the changes affecting landlords and tenants in 2026 and beyond, our commitment remains the same: to work hard every day to provide our clients with the service they deserve.
Cooke & Co have just won The British Property Award for the Lettings Category
Cooke & Co's letting team, which covers the whole of Thanet in Kent are proud to have received this award. Damien Cooke said "This is real achievement for the team who have worked tirelessly to offer Cooke & Co's tenants and landlords the best service whilst using their knowledge and training to give the correct advice. Well done to the staff and management team."
The British Property award judging panel said "Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels. Cooke & Co have now been shortlisted for a number of national awards which will be announced early next year."The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition. Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.
THE BRITISH PROPERTY AWARDS are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level.
The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards said “Our awards has been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our award has also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition”.
- Independently Judged
- Over 25 Separate Criteria.
- Judges all the agents in the local marketplace.
- Helps consumers select the best agent.
- The winner have to really go that extra mile and offer outstanding service.
