Cooke & Co clean up at 2019 British Property Awards.
Cooke & Co's team win the 2019 British Property Awards in Margate, Ramsgate and Broadstairs.
Cooke & Co Estate Agents team, have offices in Margate, Broadstairs and Ramsgate. They are are proud to have achieved, for the first time awards for customer service in sales at all three offices as well as the award for lettings. Damien Cooke said "This is real special achievement for the team who have worked tirelessly to offer Cooke & Co's clients the best service whilst using their knowledge and training to give the correct advice. Well done to the staff and management team."
Damien Cooke said "I am so proud of the sale & Sales and Letting teams at all out offices, they are exceptional people. We really strive to provide the best customer service and it is great to have this independently verified by the British Property Awards. We first won the award for Margate sales in 2017, we celebrated again winning in 2018, and now we have won in 2019 for Margate, Ramsgate and Broadstairs area. We also won the 2019 letting award for Margate area who's team covers the whole of Thanet.
The British property awards judges said "Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels. Cooke & Co have now been shortlisted for a number of national awards which will be announced early next year.
The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition. Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.
THE BRITISH PROPERTY AWARDS are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level.
The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards said “Our awards has been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our award has also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition”.
- Independently Judged
- Over 25 Criteria to meet
- Judges the whole local marketplace
- Helps consumers choose the best agents.